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From April 2017 businesses, charities and public sector organisations in England will be able to switch their supplier of water and sewerage retail services. By switching, or negotiating with the current supplier, customers could get a better price or a more tailored service. Retail services include meter reading, billing and handling queries.

Changes to Water and Sewerage Retail Services

                           

From April 2017 businesses, charities and public sector organisations in England will be able to switch their supplier of water and sewerage retail services. By switching, or negotiating with the current supplier, customers could get a better price or a more tailored service.

Retail services include meter reading, billing and handling customer queries and complaints.

The Consumer Council for Water (CCWater) is the independent consumer body for the water industry in England and Wales. It wants organisations to know about these upcoming changes in the non-household (NHH) retail water and sewerage market. There are potential financial benefits and savings.

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