By switching or negotiating with the current supplier customers could get a better price or a more tailored service. Retail services include meter reading, billing and handling customer queries and complaints.

The Consumer Council for Water (CCWater) is the independent consumer body for the water industry in England and Wales. It wants people to know about these upcoming changes in the non-household (NHH) retail water and sewerage market. There will be potential financial benefits and savings to be had by businesses.

Read more about these changes here.