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The Better Business for All (BBfA) partnership has produced a toolkit of resources to help businesses become COVID-secure, resume trading safely, and protect their staff and customers as lockdown is eased. These documents will be regularly updated in line with the latest Government guidelines. Please check back often to ensure you are following the latest version. Some of the guidance may not apply to you directly, but can be adapted to suit your business.

Prior to re-opening, you must conduct a risk assessment specific to your business and complete the ‘COVID-secure’ checklist. If you have five or more employees you must also ensure it is written down.

Guidance on re-opening and trading safely

Must-read guidance

Test and trace - reporting workplace cases and testing


Guidance for businesses with premises

Sector-specific guidance

Guidance on diversifying your business

These guides are aimed at businesses that have or are looking to diversify in any way during the pandemic. Trading Standards can advise further on these topics.

Producing hand sanitisers: Government has introduced temporary changes to the use and supply of denatured alcohol and duty-free spirits to help businesses who produce hand sanitiser and gel. Selling online: this covers the sale of goods, services or digital content where there is no face-to-face contact with consumers. Food delivery: If you want to change your business model and provide a delivery service, you must ensure that the proper controls are in place and food is produced and delivered hygienically and safely.

Guidance on consumer law

Terms and conditions: In the UK, contract terms must be fair, in line with the principles of good faith, fulfil certain standards and cannot cause a big difference in the rights and obligations between the parties. Price hikes: Businesses that hike their prices up and exploit customers amid the Coronavirus outbreak will be clamped down on by the competition watchdog. Postage, delivery & cancellations: For sales made at a distance, there are rules that apply to the cost of outward and return delivery when the consumer cancels the contract, as well as rules about loss or damage in transit.

Speak to an expert

For more advice on any of the above, please contact:

Your local Environmental Health Service: contact details are available via your district/borough council website.

Hertfordshire Trading Standards: call their Business Advice Line on 01707 281401 - open Monday to Friday 9am-5pm, or email

Related resources

The ‘We’re Good To Go’ industry standard and supporting quality mark means businesses across the tourism and hospitality sectors can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment, and check they have the required processes in place. The scheme is free to join and open to all businesses in the sector.

Additional guidance for re-opening has been produced by the Chartered Trading Standards Institute for the home improvement, travel and food sectors, on subjects including consumer rights, allergen controls, food business diversification and more. Learn more.

Are you looking for business support? Hertfordshire SMEs can access tailored advice from a Hertfordshire Growth Hub business adviser. Visit, call 01707 398168 or email

Hertfordshire County Council has put in place a series of public health-led measures to support the safe re-opening of town centres - learn more. A series of practical posters and signage is also available to help businesses keep their employees and customers safe.

Access useful resources and webinars from CIPD for businesses with questions and concerns on vaccine policies, testing and employee mental health.