The Better Business for All (BBfA) partnership has produced a toolkit of resources to help businesses become COVID-secure, resume trading safely, and protect their staff and customers as lockdown is eased. These documents will be regularly updated in line with the latest Government guidelines. Please check back often to ensure you are following the latest version. Some of the guidance may not apply to you directly, but can be adapted to suit your business.
Prior to re-opening, you must conduct a risk assessment specific to your business and complete the ‘COVID-secure’ checklist. If you have five or more employees you must also ensure it is written down.
Guidance on re-opening and trading safely
Must-read guidance for all businesses
|'Stop the spread and protect businesses' flyer||FAQs for re-opening and trading safely||Trading safely - checklist for retailers
|Checklist for re-opening your business||Example COVID-19 risk assessment||Example action plan|
|Staff checklist||PPE and face coverings overview
|FAQs to risk assessments and responsibilities|
|Risk assessment example from HSE||Use of outdoor space for seating and trading||Staying COVID-19 secure in 2020 poster|
|Guidance on hosting a COVID-secure event||COVID-19 questionnaire for event organisers|
NHS Test and Trace information and resources
|A letter from Jim McManus, Director of Public Health, Hertfordshire||NHS Test and Trace - poster for businesses||NHS Test and Trace - collecting data and acting on cases|
|Management of COVID-19 in workplace settings|
Additional guidance for businesses with premises
|Guidance on Legionella||Legionella COVID-19 checklist|
|Visitors guide||Cleaning in a non-food premises||Supplying and using hand sanitiser|
|Fire safety guidance for event organisers|
|Fire safety guidance for care premises||Re-opening guidance for barbers and hairdressers
|Close contact services checklist
|Checklist for restaurants, pubs and takeaways
|Stop the Spread: letter to barbers||Stop the Spread: letter to close contact services|
|Questionnaire checklist for organisers of fireworks displays||Stop the Spread: letter to food businesses 23.10.2020|
Guidance on diversifying your business
These guides are aimed at businesses that have or are looking to diversify in any way during the pandemic. Trading Standards can advise further on these topics.
|Producing hand sanitisers: Government has introduced temporary changes to the use and supply of denatured alcohol and duty-free spirits to help businesses who produce hand sanitiser and gel.||Selling online: this covers the sale of goods, services or digital content where there is no face-to-face contact with consumers.||Food delivery: If you want to change your business model and provide a delivery service, you must ensure that the proper controls are in place and food is produced and delivered hygienically and safely.|
Guidance on consumer law
|Terms and conditions: In the UK, contract terms must be fair, in line with the principles of good faith, fulfil certain standards and cannot cause a big difference in the rights and obligations between the parties.||Price hikes: Businesses that hike their prices up and exploit customers amid the Coronavirus outbreak will be clamped down on by the competition watchdog.||Postage, delivery & cancellations: For sales made at a distance, there are rules that apply to the cost of outward and return delivery when the consumer cancels the contract, as well as rules about loss or damage in transit.|
Speak to an expert
For more advice on any of the above, please contact:
Your local Environmental Health Service: contact details are available via your district/borough council website.
Hertfordshire Trading Standards: call their Business Advice Line on 01707 281401 - open Monday to Friday 9am-5pm, or email firstname.lastname@example.org.
The ‘We’re Good To Go’ industry standard and supporting quality mark means businesses across the tourism and hospitality sectors can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment, and check they have the required processes in place. The scheme is free to join and open to all businesses in the sector.
Additional guidance for re-opening has been produced by the Chartered Trading Standards Institute for the home improvement, travel and food sectors, on subjects including consumer rights, allergen controls, food business diversification and more. Learn more.
Are you looking for business support? Hertfordshire SMEs can access tailored advice from a Hertfordshire Growth Hub business adviser. Visit www.hertsgrowthhub.com, call 01707 398168 or email email@example.com.
Hertfordshire County Council has put in place a series of public health-led measures to support the safe re-opening of town centres - learn more. A series of practical posters and signage is also available to help businesses keep their employees and customers safe.